Terms of service

Overview

These Terms of Service govern access to and use of vintagehollow.shop and purchases made through our online store.

Throughout these Terms, references to "we", "us" and "our" refer to the operator of vintagehollow.shop in connection with the online store.

References to "you" and "your" refer to users, visitors and customers of the website.

By accessing our website or purchasing products through vintagehollow.shop, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts statutory consumer rights that cannot legally be excluded.

Eligibility

You may use our store only for lawful purposes.

By submitting an order, you confirm that you have legal capacity to enter into the relevant transaction or are otherwise legally authorised to do so.

You must provide accurate information when placing an order.

Online Store Terms

You must not use vintagehollow.shop:

• For unlawful purposes;
• To violate applicable laws;
• To infringe intellectual-property rights;
• To transmit malicious software;
• To interfere with website security;
• To attempt unauthorised access;
• To submit fraudulent orders;
• To impersonate another person; or
• To interfere with another user's lawful use of the website.

We may restrict access where reasonably necessary to protect the website, customers or our legitimate interests.

Product Information

We seek to provide reasonably accurate information about products offered on vintagehollow.shop.

Product information may include:

• Photographs;
• Descriptions;
• Dimensions;
• Colours;
• Materials;
• Sizes;
• Features;
• Specifications; and
• Availability.

Minor variations may occur because of device displays, photography, manufacturing tolerances, materials or production batches.

Nothing in this section limits statutory rights relating to goods that are faulty or not as described.

Product Availability

Products are offered subject to availability.

We may:

• Add products;
• Remove products;
• Change available variations;
• Update specifications;
• Correct product information;
• Limit quantities; or
• Discontinue products.

Adding a product to a shopping cart does not reserve inventory.

Prices

Product prices are displayed through our website and may change from time to time.

The price applicable to an order will normally be the price displayed when the order is submitted, subject to applicable law and correction of obvious errors.

The total payable amount will be shown before checkout is completed.

Standard shipping is currently free.

Orders

Submitting an order constitutes an offer to purchase the selected products.

An automated acknowledgment that an order has been received does not necessarily mean that an order has been accepted where further verification is required.

We may decline or cancel an order for legitimate reasons including:

• Product unavailability;
• Payment failure;
• Suspected fraud;
• Delivery restrictions;
• Obvious pricing errors;
• Incorrect product information;
• Violation of these Terms; or
• Legal or regulatory requirements.

If payment has already been taken for an order that we cannot accept, an appropriate refund will be issued.

UK online-selling guidance requires traders to make the payment obligation clear, permit customers to correct order errors and provide contract confirmation.

Payment

Available payment methods are displayed during checkout.

Customers must ensure that payment information is accurate and that they are authorised to use the selected payment method.

Payments may be subject to fraud prevention, security verification and authorisation by third-party payment providers.

Shipping and Delivery

All orders currently qualify for free standard shipping.

The estimated delivery period is 15–20 calendar days.

Delivery estimates are not guarantees where delays result from circumstances outside our reasonable control.

More information is available in our Shipping Policy.

Delivery Information

Customers are responsible for providing accurate and complete delivery information.

If incorrect information is submitted, customers should contact:

info@vintagehollow.shop

as soon as possible.

We cannot guarantee that delivery information can be changed after an order has entered fulfilment.

Risk and Ownership

Risk and ownership in goods will pass in accordance with applicable law and the relevant contractual arrangements.

Nothing in these Terms is intended to transfer risk to a consumer earlier than permitted under applicable UK consumer law.

Cancellation, Returns and Refunds

Eligible customers may have statutory cancellation rights for online purchases.

Our Return and Refund Policy forms part of the terms applicable to purchases through vintagehollow.shop.

UK guidance states that eligible distance-sale consumers generally have 14 days after delivery to notify the seller of cancellation and another 14 days to return goods.

Nothing in our Return and Refund Policy reduces statutory rights concerning faulty or non-conforming goods.

Faulty Goods

Goods must satisfy applicable statutory requirements.

Where a product is faulty, not as described, unfit for purpose or otherwise non-conforming, customers may be entitled to statutory remedies including refund, repair, replacement or price reduction depending on the circumstances.

Accuracy of Website Information

We seek to maintain accurate information but errors may occasionally occur.

We may correct:

• Typographical errors;
• Pricing errors;
• Product-description errors;
• Availability errors; and
• Technical errors.

Where an error materially affects an order, we will handle the matter fairly and in accordance with applicable law.

Promotions

Promotions, discount codes and special offers may be subject to additional conditions displayed with the relevant promotion.

Unless otherwise stated, promotional offers:

• Have no cash value;
• Cannot be exchanged for cash;
• May be subject to availability;
• May expire; and
• May not be combinable with other promotions.

Statutory consumer rights remain unaffected.

Intellectual Property

Unless otherwise indicated, website content associated with vintagehollow.shop, including original text, graphics, layout elements and other content, may be protected by intellectual-property laws.

Users must not reproduce, commercially exploit or distribute protected website content without appropriate permission except where permitted by law.

Third-party names, trademarks and content remain the property of their respective owners.

Reviews and User Content

If users submit reviews, comments or other content, they must not knowingly submit content that is:

• Unlawful;
• Defamatory;
• Fraudulent;
• Threatening;
• Abusive;
• Infringing;
• Malicious; or
• Misleading.

We may moderate or remove content where reasonably necessary and permitted by law.

Third-Party Services

Certain website functionality may rely on third-party services, including:

• Shopify;
• Payment processors;
• Delivery providers;
• Analytics providers; and
• Other technology providers.

Use of third-party services may also be subject to their applicable terms and policies.

Website Availability

We aim to keep vintagehollow.shop available and functioning properly.

However, uninterrupted or error-free access cannot be guaranteed.

We may temporarily restrict availability for:

• Maintenance;
• Security;
• Updates;
• Technical problems; or
• Circumstances beyond our reasonable control.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude liability for matters that cannot legally be excluded or to remove statutory consumer remedies.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable consequences of our breach or that arise from matters outside our reasonable control.

Nothing in this section affects mandatory rights available to consumers.

Indemnification

To the extent permitted by law, users are responsible for losses arising from their unlawful misuse of the website or intentional violation of another person's rights.

This provision does not impose liability on consumers where such liability would be unlawful or unfair.

Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

No Waiver

Failure to enforce a provision immediately does not necessarily constitute a permanent waiver of that provision.

Changes to These Terms

We may update these Terms from time to time to reflect:

• Legal changes;
• Business changes;
• Technology changes;
• Product changes; or
• Operational requirements.

Changes will apply prospectively except where applicable law permits otherwise.

Governing Law

These Terms and contracts entered into through vintagehollow.shop are subject to applicable UK law.

Nothing in these Terms prevents a consumer from relying on mandatory protections or bringing proceedings in a court available to them under applicable consumer law.

Contact

Questions regarding these Terms may be sent to:

vintagehollow.shop
Email: info@vintagehollow.shop