Legal notice

Website Information

This Legal Notice applies to the ecommerce website operating under the store or trading name:

vintagehollow.shop

Website customer-service contact:

Email: info@vintagehollow.shop

vintagehollow.shop provides online retail services through an ecommerce website powered by Shopify technology.

Important Trader Information

vintagehollow.shop is the store or trading name displayed on the website.

Nothing in this Legal Notice should be interpreted as stating that "vintagehollow.shop" is a registered limited company unless that is independently true.

UK distance-selling guidance requires online sellers to provide customers with business identity, contact details and an address before an order is placed. Shopify also states that merchants must provide current, accurate and publicly accessible business contact information, including business name, email address, phone number and physical address.

Accordingly, genuine trader identity and contact information required by applicable law should be displayed prominently on the website.

Nature of the Website

vintagehollow.shop is an ecommerce store through which customers may:

• Browse products;
• Review product information;
• Review pricing;
• Select product variations;
• Add products to a shopping cart;
• Submit orders;
• Make payments through supported payment services; and
• Communicate with customer service.

The availability of particular products or website features may change.

Customer Contracts

A contract for goods purchased through vintagehollow.shop is between the customer and the applicable merchant operating the store.

Shopify provides ecommerce technology but is not automatically the seller of products offered by independent merchants. Shopify states that the merchant remains responsible for its store, products and transactions with customers.

Contact

Customers may contact vintagehollow.shop regarding:

• Product enquiries;
• Order enquiries;
• Payments;
• Shipping;
• Delivery;
• Cancellations;
• Returns;
• Refunds;
• Privacy;
• Complaints; and
• Website issues.

Contact email:

info@vintagehollow.shop

Consumer Rights

Nothing in this Legal Notice, our Terms of Service or another store policy is intended to remove or restrict consumer rights that cannot legally be excluded.

Customers purchasing goods online may have statutory rights under applicable UK consumer legislation, including rights concerning cancellation of eligible distance-sale contracts and remedies for faulty or non-conforming goods.

Intellectual Property

Unless otherwise indicated, original content appearing on vintagehollow.shop may be protected by copyright, trademark or other intellectual-property rights.

Protected website content may include:

• Original text;
• Original graphics;
• Website design elements;
• Logos;
• Branding elements;
• Photographs owned or licensed by the store; and
• Other original materials.

No content should be reproduced or commercially exploited in violation of applicable intellectual-property rights.

Third-party trademarks and intellectual property remain the property of their respective owners.

Website Content

We seek to maintain reasonably accurate website information.

However, occasional errors may occur in:

• Product descriptions;
• Pricing;
• Availability;
• Measurements;
• Images;
• Specifications; or
• Technical information.

Where an error affects a customer transaction, the issue will be addressed in accordance with applicable law and our published policies.

External Links

vintagehollow.shop may contain links to third-party websites or services.

External websites are operated independently.

Unless expressly stated otherwise, inclusion of a link does not mean that we control or guarantee all information, policies, security practices or content on the external website.

Users should review the applicable terms and privacy policies of third-party services.

Shopify Platform

The website may use Shopify technology to provide ecommerce functions such as:

• Store hosting;
• Checkout;
• Order management;
• Payments;
• Security features; and
• Other ecommerce functionality.

Shopify's own legal terms govern Shopify's relationship with relevant users and merchants where applicable. Shopify also confirms that merchants remain responsible for following the policies they publish on their stores.

Privacy

Personal information collected through vintagehollow.shop is handled in accordance with our Privacy Policy and applicable data-protection law.

Privacy-related enquiries should be sent to:

info@vintagehollow.shop

Cookies

The website may use cookies and similar technologies for essential functions, security, analytics, preferences and, where permitted, marketing.

Where consent is required for non-essential technologies, appropriate consent mechanisms should be used.

Further information is available in our Privacy Policy and any cookie controls displayed on the website.

Complaints

Customers who have a complaint should contact:

info@vintagehollow.shop

Please provide sufficient information for the issue to be investigated, including an order number where relevant.

We will seek to review complaints fairly and respond appropriately.

Nothing in this complaints process removes a customer's statutory rights or rights to pursue another legally available remedy.

Limitation of Website Liability

Nothing in this Legal Notice excludes liability that cannot legally be excluded.

Subject to applicable law, vintagehollow.shop does not guarantee that the website will always be available without interruption, technical error or temporary maintenance.

We may suspend or modify website functionality when reasonably necessary for:

• Security;
• Maintenance;
• Technical upgrades;
• Legal compliance; or
• Other legitimate operational reasons.

Applicable Law

Use of vintagehollow.shop and purchases made through the website are subject to applicable law.

Nothing in this Legal Notice deprives UK consumers of mandatory protections available under the law applicable to them.

Changes to This Legal Notice

This Legal Notice may be updated when reasonably necessary because of changes to:

• Applicable laws;
• Ecommerce operations;
• Technology;
• Products;
• Services; or
• Business practices.

The current version will be published on vintagehollow.shop.

Final Contact Information

For questions concerning this Legal Notice or the operation of vintagehollow.shop, contact:

vintagehollow.shop
Email: info@vintagehollow.shop